Useful Information

AGE

All drivers must be 21. Drivers between 21 - 24 may rent for additional $20 USD per day

AIRPORT PICKUP

Please call us at 808.833.7575 once all baggage is collected and we will pickup up curbside at your baggage claim as soon as possible. Airport Pickup and drop off is free of charge during business hours.

BUSINESS HOURS

Hours of operation are 10.00 AM to 07.00 PM

PAYMENT

All major credit cards accepted. A credit card guarantee is required with all reservations. Customers who do not show up to rent their reserved car, or do not cancel their reservation at least 72 hours prior to arrival are subject to being charged a one day rental fee.

PREPAID RESERVATIONS

If you have made a reservation you may pay on arrival however to make a reservation we will need a credit card to guarantee your vehicle. There may be an authorization on your Credit Card statement of USD$1.00 please be advised that a no show fee equivalent to a one day rental plus taxes with a minimum of USD$35.00 will be charged to the Credit Card. If vehicle is not pick up you can avoid this fee by cancelling your reservation through the same website you made it, you cannot call or write to cancel you can cancel only through the website where the reservation was made at least 48 hours in advance of your scheduled rental time. Prepaid reservations-if you have a prepaid reservation your Credit Card will be charged in full at the time you made your reservation. The Credit Card that you paid your reservation must be present at the time of pick up. Refund and cancellation policy-a prepaid reservation is a nonrefundable booking. If you do not pick up your rental when scheduled your reservation will not be modified. If you do not pick up your rental when scheduled your reservation will be cancelled and you will not receive a refund or credit. For customer satisfaction Economy will apply a refund for any of the reasons below-after verification- -flight cancelled and customer could not get to the rental location-natural disaster prevented travel- Illness prevented travel-death in family prevented travel-jury duty prevented travel-Economy was unable to fulfill the customer reservation (example no vehicle available) - Any action due to the COVID-19 pandemic. Please be advised that there may be a charge of up to USD$150.00 handling fee for canceling. If customer chooses to change the date of their reservation the handling fee will be waived but may be subject to a rate adjustment. For date change please contact 1 877 326 7368. To process a refund or if you have any problems with your reservation please email customercare@economyrentacar.com.

SHUTTLE

***Shuttle information** thank you for choosing Economy Rent A Car represented by a1 rent a car. To use our complimentary airport shuttle service please cross the street from the baggage claim area to the rental car shuttle curb. Our shuttles are clearly marked a1 rent a car. Shuttle rotate regularity during our hours of operation. Please allow 10-15 minutes for them to arrive. Please contact us at 808-833-7575 or 877-326 7368. Our shuttle hours of operation are 7.30 Am to 10.00 Pm